Brigham Young University-Idaho

The Admissions Office is often the first point of contact for prospective students at BYU–Idaho, and this coordinator plays a key role in ensuring that experience is positive and professional by training and supervising a customer service team of 10–12 part-time student employees. This position oversees customer service resources, tracks and reports statistics such as phone call data and TeamDynamix tickets, handles escalations, and develops and maintains training materials and procedures. In addition, the coordinator participates in outreach events that promote applications and support application completion. Through these responsibilities, the coordinator represents BYU–Idaho to prospective students while fostering disciple leadership and professional growth among current students.